🧩 The Missing Piece in Every Wellbeing Strategy

When the pandemic hit, most organisations were caught off guard. With no long-term employee wellbeing strategy in place, many scrambled to respond — delivering one-off stress management training, rolling out online mental health training platforms, or offering reactive mental health training for managers. But despite the good intentions, most of it didn’t move the needle. And here's why.

In this episode of the podcast, I share a personal story from my time working in HR at Brighton and Sussex University Hospital — a story that shaped how I see workplace wellbeing forever. It’s a story about spreadsheets, pressure, performance metrics… and the breakthrough that changed everything.

🎯 The HR Pressure Cooker: When Data Doesn’t Tell the Whole Story

Every month, I’d sit in a high-stakes meeting with the Deputy HR Director, Finance Director, and Strategy Lead — feeling like I was on The X-Factor. My job? Explain what I was doing to reduce absence. Defend retention stats. Justify cost. Prove my impact.

And truthfully? It was exhausting.

I taught managers how to manage absence. I coached teams. I handled complex employee relations cases. But it all felt like firefighting. Because we were missing the root cause. And the longer we ignored it, the more people burned out.

🏥 Even in Healthcare, We Missed the Health Bit

Here’s the irony: I was working in the NHS. A hospital. A place dedicated to health. But we treated mental and emotional health as separate — often invisible — categories. If someone struggled, we sent them to occupational health. That was it.

There was no proactive wellbeing programme for employees. No integrated company wellbeing program. No system to help people understand what was really creating their experience. We were expecting results without ever looking at the human system behind the data.

🌪️ Then Came the Pandemic — And the Cracks Got Loud

When COVID-19 arrived, those cracks turned into fault lines. Suddenly, every organisation was trying to cope with surging stress, plummeting morale, and a tidal wave of uncertainty.

So what did they do?

• Ran emergency wellbeing webinars on coping with stress 😰

• Bought in online mental health training tools to “tick the box” 🖥️

• Commissioned stress management training hoping it would be enough 🧠

• Rolled out last-minute mental health training for managers without buy-in 🧩

It wasn’t wrong. It just wasn’t enough. Because most of it was still surface-level.

🔁 Doing More of the Same Will Only Get You More of the Same

That’s the invitation at the heart of this episode:
If you’re doing more of what’s not working — you’ll just keep getting more of what’s not working.

Real change doesn’t come from better reporting or fancier data dashboards. It comes from helping people understand the true source of their stress — the way the mind works, the way we unknowingly activate the stress response through habitual overthinking, and the way we disconnect from the body.

🧬 What Happened When the NHS HR Team Saw the Missing Piece

After I left the NHS and retrained in solution-focused psychotherapy and hypnotherapy, something remarkable happened. The HR Director, who once oversaw those intense monthly meetings… invited me back.

This time, not to fix metrics. But to deliver something deeper:
A wellbeing training programme for the HR team itself.

In one powerful day, we helped the team understand:

• What was really creating their experience of pressure and burnout

• Why the body must be listened to — not overruled

• How self-awareness changes everything

People cried. Not because it was sad, but because they finally saw themselves. They saw what they’d been carrying. And they felt, for the first time in a long time, a way out.

🌱 This Is the Real Work of Employee Wellbeing

If your employee wellbeing strategy is still built around external fixes — meditation apps, posters in the bathroom, and one-off workshops — it’s time to ask the deeper question:

Do your people truly understand what’s creating their experience?

If not, that’s the missing piece.

📣 Ready to Stop Spinning and Start Seeing Results?

If you're done firefighting and ready to create real transformation, our company wellbeing programmes don’t just treat symptoms — they address the root cause. Whether it’s stress management training, mental health training for managers, or a full-scale employee wellbeing solution, we help your people come back to themselves.

👉 Let’s build a wellbeing strategy that actually works.
Explore our solutions or book a discovery call now.

Because change doesn’t happen in a spreadsheet.
It happens in the human system behind it.

👉🏽 Schedule a Discovery Call Now